Terms of Service

Effective date: [EFFECTIVE DATE]

These Terms of Service (“Terms”) form a legally binding agreement between you and Eros App AI (“Eros”, “we”, “us”, “our”) concerning your use of the Eros mobile app, the website at erosapp.ai, and any related services (together, the “Service”). Please read them carefully. If you do not agree, do not use the Service.

These Terms incorporate by reference our Privacy Policy and any other policies we publish in the app or on our website.

1. Who can use Eros

By using the Service you confirm that:

• You are at least 18 years old;
• You have the legal capacity to enter into a binding contract under the laws that apply to you;
• You are not subject to a court order or law that prohibits you from using a dating service;
• You are not on a sanctions list maintained by the European Union, the United Nations, or the United States; and
• You have not previously been removed from the Service for a breach of these Terms.

If any of these is no longer true, you must stop using the Service and close your account.

2. Your account

2.1 One account per person

Each person may hold one account. Sharing an account, operating accounts on behalf of another person, or operating multiple accounts is not permitted.

2.2 Accurate information

The information on your profile — including your photos, name, age, and questionnaire answers — must describe you, accurately and honestly.

2.3 Account security

You are responsible for keeping your account credentials safe. If you sign in with a federated provider (Apple or Google), you are responsible for the security of that account. Tell us right away at security@erosapp.ai if you believe your account has been accessed without your permission.

2.4 Profile content licence

You retain ownership of the photos, text, and other content you submit. By submitting it you grant Eros a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, modify (only for technical purposes such as resizing or generating thumbnails), and distribute that content for the sole purpose of operating the Service. This licence ends when you delete the content or close your account, except where we are required to retain a copy by law or to defend a legal claim, in which case the licence continues only for that limited purpose.

3. Acceptable use

The Service is for sincere personal connection between adults. The following behaviour is not allowed on the Service. We treat the list as illustrative, not exhaustive.

You must not:

• Harass, threaten, or intimidate another person, including by sending unwanted, abusive, or sexually explicit messages after the recipient has asked you to stop or has not consented;
• Engage in hate speech, including content that attacks or dehumanises a person or group on the basis of race, ethnicity, national origin, religion, disability, gender identity, sexual orientation, or serious illness;
• Impersonate another person, fake your identity, or misrepresent your age;
• Use the Service for commercial solicitation, including sex work, advertising, recruiting, network marketing, or fundraising for any cause;
• Pressure another person to take the conversation off-platform before they have mutually agreed to do so;
• Share other people’s photos or personal information without their consent, including photos of identifiable third parties in your profile;
• Upload photos of, or messages involving, anyone under 18;
• Engage in or promote illegal activity, including but not limited to the sale of controlled substances, weapons, or stolen property;
• Scrape, crawl, reverse-engineer, or otherwise extract data from the Service except as permitted by applicable law (for example, GDPR data portability requests addressed to us in writing);
• Bypass our rate limits, security controls, or moderation systems, or knowingly upload content designed to evade them;
• Submit deliberately misleading reports about another person; or
• Use the Service in any way that puts another person’s safety at risk.

Some of these rules apply equally outside the app — for example, if you meet a match in person and you intimidate or harm them, we will treat that as a violation of these Terms.

4. Content moderation

We screen uploaded photos with an automated content-moderation system and review flagged content with human moderators before taking action. We may, at our reasonable discretion and following the standards we publish in our Community Guidelines:

• Decline to publish or remove content that violates these Terms;
• Limit, suspend, or terminate an account that violates these Terms;
• Refer content to law enforcement where required by law (for example, child sexual abuse material is reported to the relevant authority);
• Block features (such as photo upload or messaging) while we investigate.

We try to act proportionately. If we take action against your account, we will tell you why and, where reasonable, give you a chance to respond before any permanent action. You can appeal a moderation decision at hello@erosapp.ai. We will give an independent person within our team the file and respond within 14 days.

5. Subscriptions and payments

5.1 Free tier and paid plans

The core matching experience on Eros is free. Some features (for example, seeing who has already shown interest in you, or extending an expiring match) are part of a paid subscription tier.

5.2 Apple and Google billing

All paid subscriptions are processed through the Apple App Store (on iOS) or the Google Play Store (on Android). The price, billing currency, and tax treatment are shown to you at checkout. We do not store your payment card details.

5.3 Auto-renewal

Subscriptions auto-renew at the end of each billing period unless you cancel at least 24 hours before the end of the period. Auto-renewal is a feature of the App Store and Play Store, not Eros — we cannot disable it on your behalf.

5.4 Cancellation

You cancel a subscription through your Apple ID or Google Play account settings. Cancellation stops the next renewal; it does not end your current billing period. You keep paid features until that period ends.

5.5 Refunds

Refunds are handled by Apple and Google under their respective policies:

• Apple — reportaproblem.apple.com
• Google — play.google.com/store/account/subscriptions

If you live in the European Union or the United Kingdom, you have a statutory right to cancel a distance contract for non-digital goods within 14 days. Because our subscription delivers digital content from the moment you pay, you expressly waive that withdrawal right when you start the subscription, as permitted by Article 16(m) of the EU Consumer Rights Directive 2011/83/EU.

5.6 Price changes

We may change the price of a subscription. We will notify you of any change at least 30 days before it takes effect. If you do not accept the change, you can cancel before the new price applies; the change will not apply to the current billing period.

6. Intellectual property

The Eros name, logo, and design system, and all software, copy, audio, illustrations, and other content we provide are owned by Eros App AI or our licensors. We grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Service strictly for your private, non-commercial use, in accordance with these Terms.

You are not granted any other rights. You may not copy, modify, redistribute, sublicense, sell, or create derivative works of the Service except as the law expressly allows.

7. Termination

7.1 Your right to leave

You can close your account at any time from the app’s Settings → Delete account. Closure starts a 30-day soft-delete period during which you can recover the account; after that we delete your data as described in our Privacy Policy.

7.2 Our right to suspend or terminate

We may suspend or terminate your account if:

• You materially breach these Terms;
• We are required to do so by law, by a court, or by Apple or Google;
• We reasonably believe that continued use would expose another person to serious harm; or
• The Service is discontinued in your region.

Where reasonable, we will notify you before termination and explain the reason. Termination does not end any obligation you have to other users or to us under sections that, by their nature, are intended to survive (including intellectual-property licences, indemnities, disclaimers, and limitations of liability).

7.3 Refunds on termination

If we terminate your account for a material breach, you forfeit the remainder of any current paid subscription period. If we terminate for any other reason within our control, you can request a pro-rata refund of the unused portion of the current billing period by contacting Apple or Google under their respective refund policies.

8. Reporting and emergency situations

If you feel unsafe — in the app or off-platform — please contact your local emergency services first. After you are safe, you can report abusive behaviour from within the app (every profile and conversation has a Report control). For urgent reports that cannot wait, write to hello@erosapp.ai with the word “urgent” in the subject line and we will prioritise the message.

We cooperate with law-enforcement requests that are lawful, specific, and addressed to us under the right legal channel. Read our Law Enforcement Guidelines (published separately) for details.

9. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Eros App AI disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

We are a platform, not a matchmaker. We do not screen the people you match with beyond the moderation steps described above, and we do not guarantee the truthfulness of any user’s profile. You are responsible for the decisions you make about whether and how to interact with other users. Meeting another person in real life carries risk; we strongly encourage you to meet in a public place, to tell a friend or family member where you are going, and to trust your instincts.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

10. Limitation of liability

To the maximum extent permitted by law and subject to Section 9 above:

• We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages; loss of profits, revenue, or opportunity; loss of data; or loss of goodwill, even if we have been advised of the possibility of such damages.
• Our total aggregate liability arising out of or in connection with the Service in any 12-month period will not exceed the greater of (a) the amount you paid us for the Service in that 12-month period, or (b) one hundred euros (EUR 100).
• These limits apply whether the claim is in contract, tort (including negligence), statute, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions our liability is limited to the greatest extent permitted by law.

11. Indemnity

You agree to defend, indemnify, and hold harmless Eros App AI, its officers, employees, and agents from and against any third-party claim arising out of (a) your breach of these Terms; (b) your use of the Service; or (c) your violation of any third-party right, including a right of privacy or intellectual-property right. We will tell you about any such claim and you will have control over its defence and settlement, provided that any settlement that admits liability or imposes obligations on us requires our prior written consent.

12. Governing law and dispute resolution

These Terms and any non-contractual obligations arising out of them are governed by the law of the Netherlands, without regard to its conflict-of-law rules.

If you are a consumer who habitually resides in the European Union, this choice of law does not deprive you of the protection of the mandatory provisions of the consumer law of your country of residence.

12.1 Informal resolution

Before bringing a formal claim, please contact us at hello@erosapp.ai. We will try in good faith to resolve the matter informally within 30 days.

12.2 Court of competent jurisdiction

If informal resolution fails, any dispute will be brought exclusively before the competent courts of Amsterdam, the Netherlands, subject to any rights you have under EU consumer law to bring a claim in the courts of your country of habitual residence.

12.3 Online Dispute Resolution

If you are a consumer in the European Union, you can also use the European Commission’s online dispute-resolution platform at ec.europa.eu/consumers/odr. We do not currently commit to arbitration through that platform but we will respond to any inquiry made through it.

12.4 No class actions where permitted

Where permitted by the law that applies to you, you and Eros agree to bring claims against the other only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action. This clause does not apply to the extent the law of your country of residence requires us to honour collective-redress rights.

13. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will notify you in the app and update the “Effective date” at the top of this page. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, you must stop using the Service and close your account.

Earlier versions of these Terms will be archived and are available on request.

14. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy and any other policy we publish in the app) are the entire agreement between you and Eros App AI concerning the Service.
• No waiver. If we do not enforce a provision of these Terms on one occasion, that does not waive our right to enforce it later.
• Severability. If any provision is held to be unenforceable, the rest of these Terms remain in effect.
• Assignment. You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform caused by circumstances beyond reasonable control.
• Notices. We may give notice through the app, by email, or by posting to erosapp.ai. You may give notice to us at hello@erosapp.ai.
• Language. These Terms are written in English. We may publish translations in other languages for convenience; in the event of a conflict, the English version controls.

15. Contact

For general questions, write to hello@erosapp.ai.

For privacy and data-protection questions, write to privacy@erosapp.ai.

For security disclosures, write to security@erosapp.ai.